Terms & Conditions

1. About us

MobiFixOnline is a phone, tablet and laptop repair service based at 19 Pepper Street, Isle of Dogs, London E14 9RP. You can contact us at any time at Info@mobifixonline.com.

MobiFixOnline.com Limited is registered as a limited company in England and Wales with company number 11126255. Registered office: 19 Pepper Street, Isle of Dogs, London E14 9RP, United Kingdom.

2. Use of our website

By accessing our website you agree to use it lawfully and not to misuse it in any way that could damage, disable or impair the site or interfere with anyone else's use of it. We reserve the right to restrict access to all or part of our website at any time.

3. Repair services

When you book a repair, you confirm that you are the owner of the device or are authorised to request the repair. Repair quotes are based on the information you provide and may be revised after our technicians inspect the device, for example if additional faults are found. We will always seek your approval before carrying out any work beyond the original quote.

For mail-in repairs, you are responsible for packaging your device securely. We recommend using a tracked and insured postage service, as we cannot accept responsibility for devices lost or damaged in transit to us. Devices left uncollected or unclaimed after we have attempted to contact you may be subject to storage charges or disposal in line with applicable law.

4. Repair pricing & quotes

When you book a repair or service, you will receive a confirmation. This confirms we have received your booking; a contract between us is formed once we accept and begin work, or once payment is taken, whichever is earlier. We reserve the right to decline or cancel a booking, for example if a part is unavailable or a pricing error has occurred.

All prices are shown in pounds sterling (GBP) and include VAT where applicable. We make every effort to ensure prices are correct, but if we discover an error in the price of a repair you have booked, we will let you know and give you the option to continue at the correct price or cancel.

5. Payment

Payment is taken securely through our payment providers, either at checkout or on collection of your device. We accept the payment methods displayed on our website. Where instalment or "buy now, pay later" options are offered, these are provided by third parties and subject to their own terms and eligibility checks.

6. Delivery & mail-in repairs

Where a repaired device is returned by courier, we aim to dispatch it promptly and within the estimated timeframes shown at checkout. Delivery times are estimates and not guaranteed. Risk in the device passes to you on delivery. If your device arrives damaged or is lost in transit, please contact us as soon as possible so we can resolve it.

7. Trade-in service

The price shown by our trade-in tool is an indicative quote based on the device details and condition you select. It is not a final or guaranteed offer.

Once we receive and inspect your device, we will confirm whether its actual condition matches the details provided. If it differs, we may revise our offer. If you do not accept a revised offer, we will return your device to you. Final payment is made only after inspection and acceptance.

By trading in a device, you confirm you are its legal owner, that it is not stolen, blocked or subject to any finance, and that all activation locks and accounts have been removed.

8. Warranty

Repairs carried out by us are covered by a warranty as stated on your repair documentation. The warranty covers faults arising from the work we carried out, but does not cover accidental damage, liquid damage, misuse, or faults caused after the device leaves us. This warranty is in addition to, and does not affect, your statutory rights.

9. Returns & cancellations

If you cancel a repair booking before work has begun, we will refund any payment taken in full. Once a repair has started or a part has been ordered specifically for your device, it may no longer be possible to cancel without a charge for work or parts already committed.

Please note that completed repairs and completed trade-ins cannot be cancelled once the work has been carried out or payment has been made. This does not affect your rights where a repair is faulty or not as described.

10. Your consumer rights

Nothing in these terms affects your statutory rights as a consumer. Under the Consumer Rights Act 2015, services we carry out must be performed with reasonable care and skill, and any parts we supply must be as described, of satisfactory quality and fit for purpose. If something is wrong, you may be entitled to a repair, price reduction or refund.

11. Liability

We take care to provide our services to a high standard. To the extent permitted by law, we are not liable for indirect or consequential losses, or for loss of data. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under law.

12. Intellectual property

All content on this website, including text, graphics, logos and images, is the property of MobiFixOnline or its licensors and is protected by intellectual property laws. You may not copy, reproduce or reuse any part of the site without our prior written permission.

13. Governing law

These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these Terms & Conditions from time to time. The version published on this page at the time you book a repair or use our services is the version that applies. Any updates will be posted here with a revised "last updated" date.

15. Contact us

If you have any questions about these Terms & Conditions, please get in touch: