Privacy Policy

1. Who we are

MobiFixOnline is a phone, tablet and laptop repair service based at 19 Pepper Street, Isle of Dogs, London E14 9RP. For the purposes of UK data protection law, we are the "data controller" responsible for your personal information.

If you have any questions about this policy or how we handle your data, you can contact us at Info@mobifixonline.com.

2. Information we collect

We only collect the information we need to provide our repair and related services. Depending on how you interact with us, this may include:

• Contact details - your name, email address and phone number when you complete our contact form, book a repair or request a trade-in valuation.
• Device information - the make, model, storage and condition of any device you bring in or send for repair, unlocking, or key and fob services.
• Order & delivery details - your billing and shipping address and repair history when you book a mail-in repair or arrange collection or delivery.
• Payment information - handled securely by our payment providers; we do not store full card details on our systems.
• Technical data - basic information such as your IP address, browser type and how you use our website, collected through cookies and similar technologies.

3. How we use your information

We use your personal information to:

• Process and fulfil repairs, unlocking, and key and fob services;
• Provide you with an instant trade-in valuation and follow up on it;
• Respond to your enquiries and provide customer support;
• Arrange collection, delivery or return of devices;
• Keep you updated on the status of your repair;
• Improve our website and customer experience;
• Meet our legal, accounting and regulatory obligations.

4. Our legal bases for using your data

Under UK GDPR, we rely on the following lawful bases to process your information: performance of a contract (to deliver the repair or booking you request); our legitimate interests (to run and improve our business and respond to enquiries); your consent (for example, when you opt in to marketing); and compliance with our legal obligations (such as tax and accounting requirements).

5. Who we share your data with

We never sell your personal information. We share it only with trusted service providers who help us run our business, and only as far as necessary. These may include:

• Shopify - our e-commerce platform, which hosts our store and processes bookings;
• Payment providers - to securely take payment for repairs and services;
• Email & form services - such as EmailJS, used to deliver your booking, trade-in and contact submissions to us;
• Couriers & delivery partners - to collect, deliver and return devices for mail-in repairs;
• Google Maps - embedded on the site to show our store location.

We may also disclose information where required by law or to protect our legal rights.

6. Cookies & tracking

Our website uses cookies and similar technologies to make the site work, remember your preferences, keep your booking or trade-in progress functioning and help us understand how visitors use our pages. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them.

7. How long we keep your data

We keep your personal information only for as long as necessary to provide our services and to meet our legal and accounting obligations. Repair and order records are typically retained for seven years as required by law, after which they are securely deleted or anonymised.

8. How we protect your data

We take appropriate technical and organisational measures to keep your personal information secure, including secure hosting, encrypted connections and restricted access. While no method of transmission over the internet is completely secure, we work to protect your data and limit access to those who need it.

9. Your rights

Under UK data protection law, you have the right to access the personal data we hold about you, request corrections, ask us to delete it, restrict its use, and request a copy in a portable format. Where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, email us at Info@mobifixonline.com. If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Children's privacy

Our services are not directed at children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with their data, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

12. Contact us

If you have any questions about this Privacy Policy or your personal data, get in touch: