Delivery & Returns
Everything you need to know about how we dispatch, deliver, and handle returns at MobiFix.
Orders & delivery
Place your order before 1pm, Monday to Friday, and if the item is in stock we aim to send it out the same day. We check stock levels daily, though during busy periods the odd discrepancy can happen. If anything affects your order, we'll get in touch with an estimated wait or an alternative option.
As soon as your order is on its way, we'll email you a confirmation with tracking details. Because we process orders quickly, we're usually unable to change the delivery address once an order has been placed, so please double‑check it before you check out.
Orders are sent via Royal Mail or DPD. Deliveries outside the UK may attract additional charges beyond the advertised price.
Problem with your order?
If something isn't right, please don't hesitate to reach out. You can email our team at Info@mobifixonline.com or message us on WhatsApp, and we'll do everything we can to put it right as quickly as possible.
Returns & cancellations
You can cancel an order within a short window after placing it through our online store. Any payment made will be refunded in full on cancellation. Once an order has been marked as dispatched, however, it can no longer be cancelled.
All refurbished devices come with a 14‑day returns guarantee. If you're not happy with your purchase, return it to us in its original condition within 14 days of delivery and we'll issue a full refund of the amount paid.
Repairs are handled separately. Repair services aren't covered by this returns policy once the work is complete. If there's an issue with a completed repair, contact us directly and we'll help under our repair warranty.
Return postage
Where an item isn't faulty, the cost of return postage is the customer's responsibility. We recommend a tracked service and keeping your proof of postage until the return is complete, as we can only accept returns of opened items if they're found to be faulty.
We reserve the right to refuse a return for a non‑faulty item once the 14‑day window has passed. To start a return, email Info@mobifixonline.com with your order number and the reason, and we'll guide you through the next steps.